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drlink

Boroughbury Medical Centre would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.

Registration is simple and you can register here: https://app.doctorlink.com/register 

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

More information on DoctorLink

Welcome to Boroughbury Medical Centre.

Our aim is to provide excellent first class healthcare whilst maintaining traditional values.  We are an expanding teaching and research practice and we provide a wide range of services.  

 

We have a modern purpose built Surgery at our Craig Street Practice and also have a branch surgery at Church Street, Werrington.

 

The purpose of this web site is to provide to a wealth of useful information on all our services together with information on various health issues, along with links to other relevant medical organisations.


***CHANGES TO OUR TELEPHONE SYSTEM - EFFECTIVE FROM 4TH NOVEMBER 2019***

PLEASE CALL - 01733 307840 FOR:

Appointments

Prescriptions

Test results

General Enquiries

(Please note: lines 01733 907820 and 01733 571110 will be removed and no longer in service)

See link for more information.

Changes to our telephone system.docx


** CHILDRENS FLU VACCINATIONS 2019 - FOR 2, 3 AND 4 YEAR OLDS NOT YET AT SCHOOL**

Childrens flu


Please don’t be a DNA!
IF YOU CANNOT MAKE YOUR APPOINTMENT AND DON’T NEED IT
PLEASE
CANCEL IT!

as someone else will

A total 1248 appointments were lost to patients who ‘did not attend’ or ‘cancel’ their appointments in July, August and September 2019. This was an average of 3.36% of the total appointments booked in these months.

The total number of Doctor appointments lost to patients who did not attend ’ during these months was sadly

362

this is the equivalent of 9 days of Doctor time lost

  

DID YOU KNOW?

You are able to use our automated telephone system or text messaging service to cancel your appointment regardless of how you booked it.

To cancel via the automated service: Dial 01733 307840, select option 1 and follow prompts to cancel your appointment.

To cancel via text message: once you have received your appointment reminder text message, reply CANCEL to the number provided in the message.

You do not need to speak to a member of staff at the surgery to cancel your appointment if you use the automated system or text messaging service.


Telephone System -- Please note all our calls are recorded for training and monitoring purposes


We gratefully acknowledge the Grant we have received from the Harry Cureton Charitable Trust in 2018, which has enabled us to purchase a Microsuction unit, Learning & Development for staff and a Hydraulic Couch so we can now offer a Microsuction Service to patients.


OUR LATEST CQC RATING

Take our FFT

(Site updated 21/11/2019)
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