This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

drlink

Boroughbury Medical Centre would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.

Registration is simple and you can register here: https://app.doctorlink.com/register 

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

More information on DoctorLink

Welcome to Boroughbury Medical Centre.

Our aim is to provide excellent first class healthcare whilst maintaining traditional values.  We are an expanding teaching and research practice and we provide a wide range of services.  

 

We have a modern purpose built Surgery at our Craig Street Practice and also have a branch surgery at Church Street, Werrington.

 

The purpose of this web site is to provide to a wealth of useful information on all our services together with information on various health issues, along with links to other relevant medical organisations.


***Easter Opening Times*** (click here for details)


From Monday 8th April to Friday 19th April 2019

We are temporarily changing our appointment system

**********************

To help us manage the demand over the Bank Holiday period we will

  •      Increase the number of book on the day appointments

and

  •      The number of pre-bookable appointments will decrease during this period

 

We need to make sure you get the very best service from your Practice.

In order to do this you may be directed to see a highly trained member of the health care team rather than a Doctor. Please be assured that you will be able to see a Doctor if your issue cannot be dealt with by the team member for any reason.

All appointments can be booked by the following method

  1.      Our automated telephone booking system
  2.      On line or via the Systm online app – log in details are required. Please speak to a member of Patient Services
  3.      By speaking to a member of our Patient Services Team – press option 3

 

IMPORTANT

Please remember to cancel your appointment

If you do not need your appointment someone else will

Regardless of what method you used to book your appointment you are able to check cancel or change your appointment using our automated 24 hour telephone system or through the on line system.


***Easter Opening Times*** (click here for details)


**NEW AND IMPORTANT**

Important changes from 1st April 2019 for Pregabalin and Gabapentin Medication (click here for further information)


IF YOU CAN’T MAKE IT AND YOU DON’T NEED IT!

PLEASE CANCEL IT!

If you don’t need it, someone else will

A total 1480 appointments were lost to patients who ‘did not attend’ or ‘canceltheir appointments in October, November and December 2018. This was an average of 3.9% of the total appointments booked in these months.

The total number of Doctor appointments lost to patients who did not attend’ during these months sadly was 530 which is the equivalent to 19 days of a Doctor’s time.

  

DID YOU KNOW?

You are able to use our automated telephone system to cancel your appointment regardless of how you booked it.

You do not need to speak to a member of staff at the surgery to cancel your appointment if you used the automated system.


Telephone System -- Please note all our calls are recorded for training and monitoring purposes


We gratefully acknowledge the Grant we have received from the Harry Cureton Charitable Trust in 2018, which has enabled us to purchase a Microsuction unit, Learning & Development for staff and a Hydraulic Couch so we can now offer a Microsuction Service to patients.


OUR LATEST CQC RATING

Take our FFT

(Site updated 09/04/2019)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website